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How spinner77 Handles Your Personal Data

spinner77 is committed to handling every piece of personal data you share with us — from account registration details to payment records — with care and transparency.

Data collected only for stated purposesTouch 'n Go, GrabPay & Boost transactions encryptedYour data is never sold to third partiesYou may request access or deletion at any timePolicy governed by Malaysian law
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spinner77 How spinner77 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about this Privacy Policy, need to correct data on your account, or want to submit a formal data-access request, our privacy team is reachable through the channels below. We aim to acknowledge every privacy enquiry within one business day and resolve it within seven, depending on complexity. Across Malaysia — including players in Johor Bahru who reach us outside business hours — our live-chat channel stays available around the clock so no query sits unattended for long.

Team online

Live Chat

Start a live-chat session from any page on spinner77.pro. Our agents can log a formal privacy request, escalate to the data team and confirm receipt — all within the same conversation, available around the clock.

Email Privacy Team

Send your data-access, correction or deletion request to our dedicated privacy email address. Include your registered account email and the nature of your request so we can route it to the right team without delays.

In-Account Request Form

Log in to your spinner77 account, navigate to Account Settings and select the Privacy Request option. The form captures all required details and creates a tracked ticket so you can follow the status of your request.

HOW WE PROTECT YOUR DATA

Data Handling, Retention and Account Security

We apply layered technical and procedural controls across every stage of data handling — from the moment you submit a deposit via Touch 'n Go through to the point your withdrawal clears.

Encryption in Transit and at Rest

All data you send to us — including payment tokens from Touch 'n Go, GrabPay and Boost — travels over TLS-encrypted connections and is stored in encrypted databases that internal staff access only on a need-to-know basis.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You may adjust cookie preferences through your browser settings at any time; disabling analytics cookies does not affect your account functionality.

Data Retention Periods

Account records are retained for the period required by Malaysian financial and operational regulations. Once that period lapses and you have no open balance, you may request full deletion and we will confirm erasure within 30 days.

Third-Party Data Sharing

We share data only with payment processors — including the networks that handle Touch 'n Go, GrabPay, Boost dan FPX — and with service providers bound by confidentiality agreements. We never sell your personal data to advertisers or data brokers.

Your Right to Access and Correct

You hold the right to request a copy of the personal data we hold on your account, correct any inaccuracies and ask us to restrict processing while a correction is being verified. Submit requests through live chat or the in-account form.

Breach Notification Procedure

If a security incident affects your personal data, we will notify you via your registered email address within 72 hours of confirming the breach, explain what data was involved and outline the steps we are taking to contain it.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how spinner77 collects, stores and handles personal data. If your question is not answered here, contact our privacy team through live chat or the in-account request form and we will respond within one business day.

We collect your name, email address, phone number and the payment references generated when you transact via Touch 'n Go, GrabPay, Boost dan FPX. Device identifiers and IP addresses are also logged to protect your account from unauthorised access.

We share data only with payment processors required to complete your transactions and with service providers under confidentiality agreements. We do not sell, rent or trade your personal data to third parties for marketing or any other commercial purpose.

Submit a data-access request through the in-account Privacy Request form or send an email to our privacy team. Include your registered email address, and we will deliver a copy of your personal data record within seven business days.

Yes. Once your account has no open balance and any legally required retention period has passed, you may request full deletion. We will confirm erasure within 30 days and send written confirmation to your registered email address.

We retain records for the minimum period required under Malaysian financial and operational regulations. After that period, data is either deleted or anonymised so it can no longer be linked back to your identity.

We store only the tokenised references generated by each payment processor — not your full card or wallet credentials. Full payment details remain within the respective payment network, meaning spinner77 never holds your raw account numbers.

Contact our privacy team immediately via live chat or email, detailing your concern. We will open a formal investigation, respond within two business days with our findings and, if a breach is confirmed, notify you in full within 72 hours.

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